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General terms

 
DUE TO THE HIGH DEMAND, ACTUAL WAITING PERIOD IS AT LEAST 20 MONTHS AFTER THE DATE OF PURCHASE OR EVEN LONGER! 
 
Payments

 

  • According to the financial laws of the Russian Federation, where we are based, we can only process payments in Russian Rubles! Price in Rubles is nearly 74 times higher than in US Dollars, for example, 100 USD will be converted to 7400 RUB at the checkout. Dollars' final cost your card will be charged depends on your bank's currency exchange rate and will be higher (1%-7%) than you see now.  

  • No installment payments are available. We scheduling orders only after receiving a full amount (including shipping cost).

  • You can cancel your order at any moment and get a 95% refund. Read in detail in "Return and Refund Policy".

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Delivery
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Currently, we use PostNL carrier to deliver our products. The shipping fee depends on a parcel's total weight and calculated before the checkout. Due to the COVID-19 delivery takes 14-28 days, depending on the country of destination.     

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Additional policies and FAQs
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We usually don't have any items in stock, otherwise, there is an "IN STOCK!" line in the title.
All the products were handmade by Ekaterina Gakman and sold some time ago. When you are buying something in our shop you are paying for a commission to make a copy of the item which is on the photos.
Each of our items is completely handmade, you should understand it's impossible to make two completely the same creatures, We'll make your creature as resembling photos as possible but you should be ready for some minor variations.
We can send you HQ photos before shipping if you want to be sure your creature is good enough and looks just like the one you've seen in the photos before. Just ask us in advance if you want to get this option.

We also accept custom commissions, so if you have any ideas and want us to create a creature based on your personal design (or resemble to any charter you like and have a picture of it), please feel free to contact us to get a price quote.

General terms

Return and Refund Policy

 

Last updated: February 18, 2021

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Thank you for shopping at Gakman Creatures.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on cancellations, refunds, and returns.

The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

 

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

 

Definitions

 

For the purposes of this Return and Refund Policy:

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  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gakman Creatures.

  • Service refers to the Website.

  • Website refers to Gakman Creatures, accessible from https://www.gakmancreatures.com/

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

 

Your Order Cancellation Rights

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You are entitled to cancel Your Order and ask for a refund without giving any reason for doing so.

We provide a 95% refund of the amount you paid in RUB, at any moment until Your Order is shipped. We keep 5% to cover the fees.


Refunds are processed in the original payment currency, which is the Russian Ruble. The currency exchange rates change e